FAQ


At First Retail there are no silly questions! Above you can see all of the common questions our customers ask us.

Is my order confirmed?

You will receive an email on order confirmation. Please contact our helpdesk at hereforyou@first-retail.com

What is First Retail?

We are a general retail store that sells products always on the trending wave! Working every day to improve our service and satisfy customers.

How long does it take for an order to arrive?

Orders are processed within 1-3 business days. Arrival times vary by location and by-product. Our typical delivery times are below:

USA: 2-4 weeks | Canada: 2-4 weeks
Europe: 2-5 weeks | UK: 2-5 weeks | Australia: 2-5 weeks.
Other International: 2-6 weeks depending on location.

Can I cancel my order when I want?

Shipping takes 1-3 business days, but to ensure the maximum organization and the optimum work-flow every order must be canceled within 5 hours from the purchase.

Is Worldwide Shipment Available?

Yes, we ship our products worldwide, but please note that any additional costs related to customs like import duties or taxes are your total responsibility.
We also recommend being fully aware of import duties laws currently active in your state.


If I'm not satisfied with the quality of your service can I have my money back?

Of course! If you're not satisfied with the product you can take advantage of our 100% Money Back Guarantee within 30 days.